Database Assistant

Position Objective:
To assist in the operation and maintenance of the membership data entry and supporter care programs of PETA and its international entities.

Term of Employment:
Part Time – 3 to 4 days per week.

Location:
Hybrid remote in London

Reports To:
Database Manager

Salary
£23,000 – £30,000, pro-rata and depending on experience

Primary Responsibilities and Duties:

  • Assist in the management of the Raiser’s Edge Databases for PETA and its international entities
  • Assist in maintaining accurate, consistent and reliable information about PETA and its international entities’ supporters for relationship development and fundraising purposes
  • Assist in data hygiene process for PETA and its international entities’
  • Work with Development Department staff members to assist in necessary changes in data processing, coding, and analysis for new fundraising projects for PETA and its international entities’
  • Assist with the transactional elements of the committed giving programs including Direct Debit claims, Standing Orders, Payroll Giving and Online Donations.
  • Assist in the import and export of data to and from external suppliers
  • Support the finance team with reconciliation of income
  • Assist with collating, analysing and presenting data methodically and accurately about PETA and its affiliates Donor programs, and to communicate technical information to non-technical staff
  • Assist with data segmentation to support the direct mail, online fundraising and other fundraising programs for PETA and its international entities’
  • Pull custom reports from the Raiser’s Edge as requested by PETA’s Fundraising staff
  • Develop and oversee standard operating procedures for supporter care systems to ensure the highest level of customer service is given to PETA and its international entities’ supporters
  • Train new members of staff on database functions where requested
  • Perform any other duties assigned by the supervisor

Qualifications:

  • Relevant experience in data and data management including maintaining records, responding to queries and providing reports
  • Experience of using a Customer Relationship Management (CRM) database, preferably Raiser’s Edge
  • Proficiency in use of Microsoft Office, in particular Excel.
  • Knowledge of direct marketing techniques and data segmentation
  • Ability to collate, analyse and present data methodically and accurately
  • Experience of fundraising databases
  • Demonstrated excellent organisational skills and attention to detail
  • Demonstrated excellent written and verbal communication skills
  • Commitment to the objectives of the organisation
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