Supporter Services Assistant

Position Objectives:

  • To assist the International Membership Services Manager in providing PETA’s supporters with a high level of care
  • To coordinate responses to supporter phone calls, e-mails, and letter correspondence
  • To offer general administrative support for PETA

Reports to:

International Membership Services Manager

Term of Employment:

Full-time

Location:

Kings Cross, London

Primary Responsibilities and Duties:

  • Ensure that all supporter e-mails are handled in a timely, professional, and efficient manner and that responses reflect the organisation’s positions and values and contain up-to-date information
  • Assist with handling incoming supporter phone calls by covering for other Membership and Supporter Services staff
  • Verify and input donor data, including demographic, membership, and personal information, into the membership database
  • Maintain stock of PETA supporter materials and fulfil requests for literature, stickers, and other materials, working with external agencies when necessary
  • Process invoices, prepare cheque requests, and liaise with the PETA Foundation US Finance Department
  • Liaise with external agencies when necessary and as directed by the International Membership Services Manager in order to resolve supporter issues
  • Sort and distribute incoming post and faxes in a prompt manner, responding to or forwarding items as appropriate, including sending signed and returned petitions to campaign targets
  • Receive and sort items sent to PETA’s fur amnesty programme and transfer them to PETA’s off-site storage area
  • Perform general administrative tasks to support PETA
  • Perform any other duties assigned by the supervisor​

Qualifications:

  • Experience with Microsoft Windows and Microsoft Outlook
  • Knowledge of animal rights issues and current PETA campaigns
  • Excellent verbal and written communication skills
  • Proficiency with computers
  • Good proofreading skills
  • Excellent organisational skills and attention to detail
  • Ability to maintain strict confidentiality at all times
  • Commitment to the objectives of the organisation
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