Phone Air France to Protest Against Shipping Monkeys to Labs

Posted by 10 months ago | Permalink | Comments (149)

UPDATE: Thank you to everyone who took part and called Air France’s office. Its staff received hundreds of calls from compassionate people all over the UK – sending the message loud and clear that Air France needs to end its cruel cargo.

Watch this space for more campaign updates!

*****

Only one major airline still ships monkeys to laboratories to be used in experiments – Air France.

AirFrance-1 copy

Despite hearing from thousands of disappointed customers and seeing other airlines drop the cruel practice one by one, Air France continues its complicity in the unethical animal testing industry. The company even received a letter from renowned primate expert Dr Jane Goodall, but it still refused to take action. Now it’s time to up the ante.

Please join our day of action by making a quick phone call to Air France’s UK office today:

  • Call Air France’s UK office on 0871 66 33 777. Select option 1, then option 5, then option 4 to speak to a customer-care assistant.
  • Politely tell the employee that you want Air France to join China Southern Airlines, Air China, China Eastern Airlines, United Airlines and dozens of other companies in the cargo and passenger plane industry by refusing to fly monkeys to laboratories.
  • Let us know how the conversation went by leaving a comment below.

Thank you for using your voice to defend these animals!

Comments

  • Kirsty commented on July 9, 2014 at 9:16 am

    I’ve just called and left my complaint. The staff were very nice so don’t worry about that. They did say it would be easier if I emailed my complaint but I just explained it was easier for me to do it over the phone, please could they record it that way and send to the relevant department. They did with no problems.

    • Sharon commented on July 9, 2014 at 10:13 am

      I also called and the lady was very nice as already commented on. She asked me to email via the complaints and compliments section on their website – which I just did – under ‘Suggestions’ – as I would get a reply that way.

  • DD Osborne commented on July 9, 2014 at 9:38 am

    I just called and am awaiting a call back from someone called Alice. She said she does not deal with these issues. I will let you know if they call me back. The front line customer services appeared surprised and did not know how to react to my call.

  • Ian Mutch commented on July 9, 2014 at 9:38 am

    Loads of options couldn’t get through to anyone you need a direct line to get on to PR I think

  • Celia Clarke commented on July 9, 2014 at 9:39 am

    I rang as requested and spoke to a nice-sounding woman. I told her the purpose of my call but did not engage in conversation as I had already held on for ages and did not want to pay any more for the call!!!

  • clare haworth commented on July 9, 2014 at 9:39 am

    I have just called and was told it would be better to contact and make objections through social media as the department I called cannot make contact with France although Heged (the CSA) said she would inform her supervisor. I asked her to email her senior executives to tell them about my concern.I also pointed out I would not use Air France Airways until the practice had stopped.

  • Alex lilleystone commented on July 9, 2014 at 9:41 am

    Called air France today… The woman took my complaint and was not willing to pass comment!!
    Anyway I have had my complaint logged so fingers crossed!!

  • Katherine Perlo commented on July 9, 2014 at 9:41 am

    The person on the phone referred me to their website/contact us/complaints, which I’ll do.

  • claire lille commented on July 9, 2014 at 9:41 am

    Oh I wish I had thought of saying that as above as they told me to go on air france website so just about to do that now.

  • Kate Tomlinson commented on July 9, 2014 at 9:46 am

    I will not fly with these companies again and make sure everyone I come in contact is aware of the situation

  • Anne commented on July 9, 2014 at 9:49 am

    I just phoned. The lady asked me to send an email but I said I preferred to make my complaint by phone. She told me my complaint had been recorded and somebody would get back to me about it.

  • Nikki WIld commented on July 9, 2014 at 9:49 am

    I have rang Air France. The lady I spoke to was very polite but again asked me to email through to complaints. I followed Kirstys lead and asked if they could record my complaint. She agreed but once again asked me to complain via the Air France website.

  • Maggie Dunn commented on July 9, 2014 at 9:50 am

    I spoke to an Air France employee and explained to her what my complaint was and she said I should write to the company. I asked her to pass my comments on to her supervisor. I said how much Air France was damaging its own reputation etc by this cruel practice. She was polite and just repeated I should put it in writing which I said I would. I have emailed them in the past I believe anyway through Peta.

  • TINA MCFARLANE commented on July 9, 2014 at 9:55 am

    I phoned and was told ” I don’t deal with such issues” and was given an alternative number 020807509208….hey hoe I can’t get through…..!

  • patricia smith commented on July 9, 2014 at 9:59 am

    i have just phoned air france..again the lady was very polite and took on board all my comments and said i could put it on email..to air france ..

    pity the staff..people that load these poor creature do not refuse to handle the crates!

    patricia

  • Natalie commented on July 9, 2014 at 10:00 am

    Sadly same as above – was just told to send an email, which I’ll do now. Woman was very polite though.

  • TINA MCFARLANE commented on July 9, 2014 at 10:02 am

    Brilliant, just sent my question to there customer services through there web site left my number hoping for a call back.. QUESTION….WHY ARE YOU SHIPPING INNOCENT ANIMALS FOR LABORATORY TESTING ?????

  • myra commented on July 9, 2014 at 10:02 am

    Just called them and spoke to someone in customer services – got through easily. I told her that I was very concerned about the fact that they are part of this cruel trade – what she said was that they had had a lot of calls about this (great!) and that all the calls were being logged and would be sent to the ‘management’ for them to look at and make decisions on which way to go forward. She also said that they were concerned about their image.
    Thanks PETA for letting me know about this and I really hope that the airline will wake up. Best wishes Myra

  • Rebecca commented on July 9, 2014 at 10:04 am

    Just called Air France. The employee was very polite and professional and suggested I submit a complaint via their website. I asked her if Air France was going to join the other airlines who no longer transported animals to labs and she gently responded that she was unable to comment on that but that I should submit my complaint. I thanked her for her time – always take the opportunity to convert I say!!

  • Lesley Doyle commented on July 9, 2014 at 10:07 am

    I phoned the number you gave and got through straightaway. Maybe the options to press are slightly different so I had to fiddle about a bit before i got someone. I spoke to a reasonable sounding person. I used the script to explain the purpose of my call and was put through to someone else to whom I repeated it. I asked her what would happen as a result of my call. She said she would record it. I pressed her politely to ensure that I received a written reply, so she asked for my home and email addresses. She said I would receive confirmation. I then emphasised politely that I would like not just a confirmation but a response to the purpose of my call, and repeated briefly what that was. She assured me that I would one. I’ll let you know if I do

  • Rebecca Martin commented on July 9, 2014 at 10:07 am

    I just called Air France and talked to one of the employees. She was very polite and professional and suggested I submit my complaint via their website. I asked her if Air France intended to join the other carriers who no longer transport live animals to labs and she gently responded that she could not comment on that but to raise my complaint through their website. I thanked her for her time – always take the opportunity to convert people I say!

  • Caroline Petherick commented on July 9, 2014 at 10:11 am

    I just called, went through the menus as directed, which worked fine – and much to my surprise was connected very quickly to a human. I explained that I would much appreciate it if Air France would stop flying monkeys to laboratories, and he said thanks, and he’d make a note of it.

  • Rhonds Thomason commented on July 9, 2014 at 10:13 am

    I’ve just rang Air France the man I spoke to said he couldn’t comment about their policy but will pass my concerns in to his manager.

    I’m calling them back in a few minutes.

  • mitz commented on July 9, 2014 at 10:13 am

    just rang – very polite call all round – they said they had spoken to 4 or 5 of my colleagues (!) – explained otherwise and that I should go to air france website and register my views.

  • John Beldham commented on July 9, 2014 at 10:14 am

    I was put through to Customer Services where my complaint was received politely, but without comment -but I was assured my views had been recorded. I shall now register my complaint on the Air France website and will follow this up by writing a letter to the company

  • Debbie commented on July 9, 2014 at 10:14 am

    called and they said I should fill in a complaint form on line.. I explained they were sending monkeys in crates.. she said that it was a cargo issue and I would be best to fill in an online form !

    she could not comment on what cargo they carry

  • anne watkins commented on July 9, 2014 at 10:16 am

    why would a company that earn so much money want to inflict unnecessary torture to defenceless animals by transporting them to their deaths shame on u air france and if u don’t stop this vile trade ,i really hope u go out of business

  • linda Ticehurst commented on July 9, 2014 at 10:17 am

    Have just called and asked the question, and although no-one would comment, they lodged my complaint officially, while I held on the phone. Initially, she said I should put it in writing, but when I mentioned that I had already done that several times, she very politely took all my details and gave me a reference number – job done!

  • Sharon commented on July 9, 2014 at 10:20 am

    I spoke to a woman who was very polite and directed me to the complaints and compliments on the Contact part of their website as she said I would receive a reply. I left this message:
    When will you stop transporting Primates for use in experiments ?? Many Airlines have already stopped this practice and I urge you to do the same. I will not travel with your airline while you continue this practice

  • Dean Hart commented on July 9, 2014 at 10:20 am

    Hi – just called Air France and spoke to polite representative gave her my request re stopping flights, was asked to make comments on social media and to contact Air France via email – I have done both this morning – it is not difficult as they are polite so take a deep breath and everybody just call them.

  • Audrey Muir commented on July 9, 2014 at 10:22 am

    I just called Air France,UK and was transferred to Customer Services and explained my complaint asking them to ban the transport of all primates, I left my name and telephone number. I asked this message be given to the correct people and that it be recorded. I was treated politely. I hope they get lots of calls today.

  • karin pound commented on July 9, 2014 at 10:23 am

    animal testing is despicable,horrendously cruel and at the end of the day unnecessary. animal welfare doesn´t come into the equation but MAKING MONEY does! mega bucks drives businesses running the labs and airlines such as Air France to ship animals to their eventual deaths .where is the compassion for our endangered wildlife,do people really not care one bit??will people start bothering when wildlife is extinct??to breed primates solely for testing is another perverse and cruel issue,if the money wasn´t there nobody would do it .and i haven´t even included the the laboratory workers. . . . . . . Shame on all the greedy,merciless so called humans of this world.animals are NOT here for humans to use and abuse!

  • John Gilbert commented on July 9, 2014 at 10:24 am

    0871 numbers are charged at a higher rate from landlines than other numbers.
    The “Say No To 0870″ website gives alternative numbers for Air France such as
    0845 0845111, 020 87828117, 020 87828116 and 020 87509200. Haven’t tried any of them myself yet.

  • Trisha commented on July 9, 2014 at 10:31 am

    My call was handled politely. I was assured the management are now aware of peoples concerns. The lady told me the staff all felt the same and that she hoped the issues would now be addressed and the management would take action.

  • Diane Withers commented on July 9, 2014 at 10:38 am

    I have just spoken to a customer services representative at Air France. I stated my case, after which he remained silent. He didn’t seem to know what to say or do. I then stated that I hoped they would be bombarded with calls on this issue. He then requested my name and contact details (which I gave) “in case someone would like to call you back”. He was very polite but vague.

    I hope this action helps in making Air France take steps in the right direction on this issue. I have my fingers crossed.

  • Sarah Storm commented on July 9, 2014 at 10:47 am

    When I told the lady she said she didn’t want to enter a discussion and put me on hold…I will send an email.

  • Heather Tate commented on July 9, 2014 at 10:50 am

    Just called and got through very easily and quickly, spoke to a very nice man who said he had lots of telephone calls about this topic, yeah!!, and he took my name and email address. He said he had no answers to why air france transport monkeys when other airlines have stopped, but he would pass on my email address to a higher authority. Will let you know if i receive an email.

  • David DeSilva commented on July 9, 2014 at 10:54 am

    I spoke just now to a representative in Air France customer services who happens to share my surname which put us both on a better footing, especially as she confirmed that they have indeed had a large number of calls today about the transportation of primates. She said she would pass my complaint “to the relevant department”. I asked her what department that was (Monkey Business, presumably) and she said “Cargo and Luggage”. I asked if that meant that monkeys were treated just like any other cargo or luggage but she was unable to comment. She offered to log my complaint and take down my email address, phone number and location. I was given a reference number and told I would receive a reply. Her response was polite and understanding without being drawn, which is the least one can hope for. Incidentally I think it’s pointless people using this posting site to vent their feelings on animal testing. We ALL share those feelings. That’s why we’re here. It’s the Air France policy that’s the issue and how they are responding to concerted criticism.

  • jean psaila commented on July 9, 2014 at 11:00 am

    Hi…I just phoned Air France and after using the options which you stated I got through without any problem. The lady to whom I spoke was polite and told me that the comments which I made regarding the horrific shipment of monkeys to laboratories would be logged and passed on to the relevant department for discussion. I hope that lots and lots of people will pick up the phone and do the right thing by these wonderful but badly abused monkeys.

  • Gerda Glage commented on July 9, 2014 at 11:00 am

    Have just called Air France, took ages to speak to a human being, however when I did he was very polite, seemed shocked that I was raising the issue, perhaps he had just started his shift.

  • Margaret Massey commented on July 9, 2014 at 11:08 am

    I had a similar experience to others when I called. The polite operative directed me to their website and complaints section. She said she had personally dealt with quite a number of similar calls this morning (good!) I persisted in having my verbal complaint logged and a written reply was requested, I also received a reference number. I mentioned that I and a number of my colleagues fly regularly to France on business and will not use their services until this shameful trade is stopped. I asked her to log my comment that it is not good business strategy for Air France to continue with this practice, for as momentum to this campaign grows through social media contacts world wide, it would be more profitable to regularly transport human cargo rather than the terrified animals placed in their baggage hold. I will follow this up with a complaint on their website and a letter to Air France, while encouraging my colleagues, friends and family to do likewise and to boycott Air France until they stop this practice.

  • Carol commented on July 9, 2014 at 11:09 am

    I just called and the staff member was very polite and said she cannot comment about that. I said I understood her position but as they record their calls I wanted my view on record.

  • Patricia Wench commented on July 9, 2014 at 11:17 am

    I rang Air France and got through easily polite lady said that complaints should be made in writing but I said why I was calling and listed the other airlines which
    no longer did this dreadful business and would she kindly pass on my comments she said she would, I am not sure how effective this was.
    Perhaps it should be followed up by a petition for us all to sign

  • Ann Johnson commented on July 9, 2014 at 11:18 am

    I spoke to a polite customer care assistant and told her I wanted to appeal to Air France to stop shipping primates. I kept my appeal brief and, when she suggested I fill in the customer form I said I would prefer to leave my appeal with her and for her to record it. She was said she would and said there had been other calls. I asked her if she wanted my name and she said not necessary.

  • Julia commented on July 9, 2014 at 11:34 am

    Es vergonzoso, inhumano y muy cruel !!

  • Hilarie commented on July 9, 2014 at 11:40 am

    Difficult to call whilst I’m at work but will do later. Is it possible to complain via Twitter? I remember hearing somewhere that people who have done this to other companies got quick results as they are shown in a bad light to the general public. I have a Twitter account but have never used it. If anyone thinks this is a good idea can you tell me how to do it please? Thanks

  • Aine O'Neill commented on July 9, 2014 at 11:40 am

    I called and spoke to a very polite young lady and after I had politely told her to stop transporting monkeys etc. she asked me for a telephone number or e-mail address and somebody would get back to me.

  • Teresa Rutherford commented on July 9, 2014 at 11:42 am

    After going through the automated channels, I spoke with a very pleasant receptionist who was not allowed to make a comment. However, I left my details and asked if my verbal protest could be handed to the appropriate office and requested a response. I then asked her how she felt about the actions of the Airlines and again, she naturally said she could make a comment. I left the conversation stating that my call was a passive protest on behalf of the animals and we are making the airlines very public with their actions!
    Laboratory experiments serve no purpose other than to cover excessive government spending and create jobs for sadistic Nazi minded people..As regards to our sentients..THE SUFFERING AND EXTREME CRUELTY WILL CONTINUE IF WE DO NOT KEEP UP THE FIGHT! AMEN :(

  • Barbara Lucas commented on July 9, 2014 at 11:46 am

    I have just spoken to customer services at Air France. The officer took my details, and will forward my complaint to the relevant party.

  • Rachael Fox commented on July 9, 2014 at 11:49 am

    Just phoned & asked them to stop flying monkeys for testing. A customer services agent took my phone number & said someone would call me back.

  • Mandy commented on July 9, 2014 at 11:51 am

    I spoke to a gentleman who was very polite and asked him to ensure my request for Air France to stop shipping primates was registered. He said he would do this and the calls were recorded anyway.

  • Marion L B Dill commented on July 9, 2014 at 11:55 am

    Not happy with the reply: I was told to submit my comments on their website; then the sales assistant got into a tangle and said that she personally wasn’t aware of what was going on. When I said that I found that hard to believe that she, as an employee of Air France, didn’t know what went into the cargo, she replied that that’s the policy, they wouldn’t change tack and cut me off.

    • John commented on July 9, 2014 at 12:23 pm

      You find it hard to believe an employee of Air France wouldn’t know what was in Air France’s cargo? Have you any idea how big Air France is? And how much many items of cargo they transport on a daily basis? Would you expect this employee to know of every passenger who flies on Air France as well?

    • Reality commented on August 10, 2014 at 3:51 am

      Hmmmm, that seems very weird that this customer service rep wouldnt know of every item being shipped in Air France cargo. I think someone should call the police.

  • David jhnson commented on July 9, 2014 at 11:57 am

    I called just now and the lady was very polite and said they have had a lot of calls about this and she would pass my concerns onto her supervisor.

  • yvonne norman commented on July 9, 2014 at 11:57 am

    i couldnt get through to speak to anyone so left a comment on there facebook page hope it helps will keep trying mebe they are blocking calls now

  • Linda Ann Wrout commented on July 9, 2014 at 12:05 pm

    I spoke to very polite customer services lady who told me she was recording my call, that Air France had already received many calls about this today and that now they were not taking names of people who were calling, but just counting how many people actually called.

    Even though the lady did not want to hear about my issues regarding AirFrance shipping primates, I went ahead and explained why.

    I asked her to take my my name and address and she said no.

  • Susan commented on July 9, 2014 at 12:08 pm

    I have just contacted Air France, and followed PETA’s instructions of politely requesting that the airline stop transporting monkeys to labs. I also informed them that in spite of having a Flying Blue card, my conscience will not permit to fly on Air France until they have ceased this practice. The gentleman I spoke to was extremely polite and assured me that my call would be reported to the relevant people within Air France. Let’s hope this day of action works for the sake of these wonderful creatures!

  • Guadalupe Martín commented on July 9, 2014 at 12:09 pm

    Estamos en el siglo XXI creo que hay medios de sobra para experimentar sin animales.
    Por favor dejen de enviar monos a la tortura y la muerte.

  • Michaela Bloom commented on July 9, 2014 at 12:13 pm

    I called and spoke to a very polite woman who took note of my complaint and took my email address to get back to me with a response.

  • Brian Montague commented on July 9, 2014 at 12:19 pm

    I called the number as required, explained the reason for my call and asked that my complaint re the transporting of monkeys is passed on the management. The woman to whom I spoke was polite and business like and I was very emphatic that I wanted my opinion passed to her manager. She was agreeable and said she would do so.

  • Pat Bruce commented on July 9, 2014 at 12:24 pm

    I rang and was told my comment would be pass on , I also said I would never fly with them if nothing is done .

  • Jan Whiteley commented on July 9, 2014 at 12:24 pm

    I have just spoken to a very polite lady who said she would definitely pass on my comments. I pushed her a little more to make sure that she would definitely do this. I told her that I travel frequently but would never consider flying with Air France until this cruel practice was stopped.

  • Deanna Edmunds commented on July 9, 2014 at 12:30 pm

    There is a great website that sets up petitions that can then be sent to a company. I hate to say it, but I can’t call Europe on my cell phone, it would cost an arm and leg. It’s called “care2petitionsite” and they do great work. Something to consider because it can be shared virally and done on the computer, making it easier for people all over the world have their voice heard.

  • Jan Whiteley commented on July 9, 2014 at 12:31 pm

    I have just spoken to a very nice lady who said she would pass on my comments. I pushed her further to try to make sure she would actually do this. I said that I was a frequent traveller but would never fly Air France until this cruel practice was stopped.

  • Caroline Antonissen commented on July 9, 2014 at 12:32 pm

    Horrible, this must stop.

  • colin mance commented on July 9, 2014 at 12:33 pm

    Asked lady to note my objection to Air France transporting monkeys.
    Asked for my e-mail address so they can get back to me.

  • Mr. Frank Hambling commented on July 9, 2014 at 12:36 pm

    I have just called Air France and after several minutes the call was answered by a polite Frenchman.
    I asked him if he would pass my message, asking his airline to stop the practice of transporting monkeys for lab. experiments, on to his airline.
    He assured me that the call was recorded and would be passed on.
    Praying that my call and every other one made will help to stop this cruel and barbaric practice. Best regards Frank Hambling.

  • Janet Evans commented on July 9, 2014 at 12:39 pm

    Called this afternoon at 1.30, the man would not make a comment regarding this issue but would pass on my comments and the conversation was recorded.

  • Eugene Farrar commented on July 9, 2014 at 12:39 pm

    I called a landline number which gets,you through to the call options. The final option four might not be the most appropriate, but it should be obvious which one when you listen to the list. The number is. 020 7660 0337. This makes it free to call for those with inclusive minutes on their mobile packages or so e landline packages.

    I told the guy I wanted to book twelve seats for musicianstouring, on circa 12 flights across france this autumn, but their stance on animal transportation was crucial to this. He just said he would note,my concerns and pass them on. Yeah sure he will, at least the calls might inconvenience them somewhat!

    E F.

  • Linda commented on July 9, 2014 at 12:43 pm

    Shocking does France want the rest of the world to know how cruel they are?

  • Marilyn O'Loughlin commented on July 9, 2014 at 12:44 pm

    Don’t send these dear little creatures to their torturous deaths. Wicked!

  • Beverley yeadon commented on July 9, 2014 at 12:46 pm

    What a disgusting way to behave towards helpless animals, shame on all of you who make this happen, stop it now!!

  • Helen Sallnow commented on July 9, 2014 at 12:47 pm

    Just spoke to Customer Care. Man on the line was very polite and thanked me for my comments. I also explained how I was actually going to book a flight with Air France last month, but didn’t, due to finding out about their involvement in the animal testing industry. Hopefully they will realise they’re actually losing customers because of their involvement.

  • Denise Long commented on July 9, 2014 at 12:48 pm

    The woman I spoke to was very polite and said that she would pass my comments on to the management…..she didn’t otherwise comment on the policy, and beyond taking my name, would not take my e-mail details or any other means by which “the management” could respond to my concerns. When I pressed her for a response, she just repeated the line “I will pass your comments to the management”……guess they’ve been briefed to say that, and not to engage in discussion or make any other comment

  • Sandra Swan commented on July 9, 2014 at 12:52 pm

    Phoned, spoke to customer service advisor, explained I was making an official protest about the shipment of monkeys to laboratories and for Air France to please follow the example of other airlines by refusing to do this. He said he would pass my comments on to the appropriate department.

  • Valerie commented on July 9, 2014 at 12:54 pm

    I called just now. The person I spoke to was very polite. She said they had received a lot of similar calls today. I explained my reason for calling and pointed out that by continuing their service was causing traumstic suffering and that experiments were so outdated due to research through technology being so advanced. I asked if she would pass on my concerns to the appropriate head. She said this woukd be done as all calls are recorded anyway.

  • Val Badger commented on July 9, 2014 at 12:56 pm

    Could only get as far as option 5, listened to music for ages then assistant who answered said I could only speak about reservations. I told her I wanted to be put through to someone with whom I could discuss their policy on carrying primates for labs but she said there was no-one I could speak to. I then asked for a number I could call where I could discuss this but was told there was no UK number for anything like that.

  • Louise commented on July 9, 2014 at 1:01 pm

    TRY CALLING 020 7660 0337 it gets you through to a similar set of options but will be included in mobile and some landline inclusive bundles at no extra cost. I just called and was politely told that my concerns would be passed on. keep calling folks!!!

  • Jan commented on July 9, 2014 at 1:03 pm

    Called and spoke with a lady who was very non-committal. She would not comment on anything, just that our comments would be forwarded on. I asked how (ie would they forward a copy of the taped conversation) and the answer was no. Just that the comment would be forwarded. I offered my name which she did not want. I asked how we would know that the comment would be forwarded (and indeed how many they had received today, which she didn’t know). She said I would have to believe her!
    The arrogance of Air France makes me think that nothing will be done.
    I asked her if she had seen a video of monkeys being cruelly treated in laboratories. No comment again. I also logged my disgust at Air France giving MSPs fois gras as a gift.

  • Muriel Paasch commented on July 9, 2014 at 1:04 pm

    I just called Air France and followed
    PETA instructions. I talked to a very polite lady who said that she will
    pass on my comments to management. I asked if they can get back to me via email but she said unfortunately they weren’t be able to as they have had to many. In the end I did give her my name and email address and said that this is really important and I would really appreciate it if they take this forward with urgency.

  • Hazel Collisson commented on July 9, 2014 at 1:11 pm

    I asked that my message be passed on. Received a polite reply

  • Jacky Howard commented on July 9, 2014 at 1:28 pm

    This treatment of animals belongs in the dark ages it must stop now it is barbaric to treat any livibg thibg this way

  • mary walishko commented on July 9, 2014 at 1:30 pm

    I called just now and the lady was very polite and said they have had a lot of calls about this and she would pass my concerns onto her supervisor. And that she was not allowed to comment how she felt about this policy.

  • Sue Rothwell commented on July 9, 2014 at 1:34 pm

    I had the same response..diverting me to the ‘Suggestion’ part of their website which I have since submitted.

  • Yonni commented on July 9, 2014 at 1:37 pm

    To avoid the 0871 premium call charge, use:-

    0207 660 0337 – option 1, then 5, then 4.

    The woman I spoke to was very polite, took my name and email address. She said she couldn’t comment, but they’d been instructed to register every call.

  • Sian Davies commented on July 9, 2014 at 1:39 pm

    Spoke with a polite female member if staff who said she would log the call.

  • Elizbeth Lewis commented on July 9, 2014 at 1:39 pm

    I got a polite and coolly detached lady on customer service who listened silently when I said ‘I’m just phoning to ask when Air France intends to join Air China (et al) in their ban on transporting frightened little monkeys to their deaths in laboratories…’ she said she would pass my comments to ‘the relevant management’ afer confirming that it had been a recorded call.

  • Samantha Harris commented on July 9, 2014 at 1:45 pm

    The representative I spoke with was very sympathetic of the suggestion and agreed it would be a good idea to fall in line with other airlines on this matter (I nearly fell off my chair as I know calls are recorded/monitored) He stated my concerns would be sent forward to management and the appropriate party, which he would look into immediately after my call. Let’s hope his words were true as with them all.

  • Lynn Elson commented on July 9, 2014 at 1:47 pm

    I called Air France and spoke to a polite male named Fred. When i told him he then asked what i wanted so i told him again. He asked me my name and i was told he would pass it on to his department. I asked him to ask them to email me back and he said they do not do that.

  • Michael Daley commented on July 9, 2014 at 1:48 pm

    Please STOP.look into your hearts & not think about profit.itscalled blood money.

  • Eva Zivcakova commented on July 9, 2014 at 1:52 pm

    Spoke to a polite man who said it absolutely understands my concern and that he will of course forward my message to the appropriate managers. Fingers crossed they will drop their cruel business.

  • Maureen Smith commented on July 9, 2014 at 1:53 pm

    Air France employee was polite, matter of fact. She said that they had had a lot of calls and this complaint would be passed to higher management and looked into.
    Lets hope they do see sense and do the right thing!

  • Grace commented on July 9, 2014 at 1:54 pm

    I rang and asked the lady to pass on a message to her superiors to say this is damaging the reputation of their airline and will result in a loss of business and a lot of people feel very strongly about this. She said they are making note of the amount of callers and will pass it onto the managers.

  • Wendy Keelan commented on July 9, 2014 at 2:03 pm

    I rang and told them I found it abhorrent that they flew primates to laboratories and that other airlines do not. The lady politely told me she would pass my concerns onto the relevant department. Let us hope this stops.

  • Angela commented on July 9, 2014 at 2:06 pm

    Just spoke to a very nice lady. She took all my details and promised she would pass the message on. She did say they’d had a few calls all day about it. Hopefully if we all make that call it will have some effect on the managements future decisions.

  • Sharon Pawlett commented on July 9, 2014 at 2:08 pm

    I spoke with air France eventually , the lady I spoke to was very polite & said that all the issues I raised regarding the transportation of primates to laboratories will be passed on to the management .

    Kind regards
    Sharon

  • Paola Verdacchi commented on July 9, 2014 at 2:09 pm

    This is the reply from Air France to my message on their web-site under the voice ‘suggestion’. Unfortunately it looks like they won’t stop this crime. At the end of the message I also wrote that neither neither I, nor my family, my community will fly with air france again until this horrible fact has come to a complete stop.

    Dear Mrs Verdacchi

    We have received your recent communication in which you bring to our attention your concerns regarding the transportation of laboratory animals and the ethical standards you expect from our company. We understand your point of view and have read this with interest. Likewise, we read with interest the messages of support we regularly receive from associations and research organisations that defend a position opposed to yours and who wish to demonstrate that animal testing is essential to ensure advances in medical science. As an airline, Air France is not best qualified to rule on the merits of the use of animals in biomedical research. Air France Cargo ensures that all biomedical research carried out by the companies for whom it works and involving the use of animals is fully compliant with current national, European and international legislation. The same is true for the rules developed by scientific organisations specialised in the field of animal welfare, such as the Institute for Laboratory Animal Research (ILAR), the Universities Federation for Animal Welfare (UFAW) and the Federation for Laboratory Animal Science Associations (FELASA). Finally, concerning the transportation of any animal, Air France stringently respects and complies with the standards sent by the International Air Transport Association (IATA), the European Union, the Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES) and the World Organisation for Animal Health (OIE). We thank you for allowing us this opportunity to provide some explanation of our policy concerning the transportation of animals. We assure you of our best intentions at all times.
    Yours sincerely
    Air France Web Support

  • Lynnsey Kelly commented on July 9, 2014 at 2:11 pm

    Just spoke to avert polite French gentleman, who said he didn’t know if there had been other calls regarding the shipment of primates… He said my comments would be passed on, but I wonder if they really will…

  • Ken Naylor commented on July 9, 2014 at 2:13 pm

    I have just spoken to Air France and got a nice polite reply with the promise that she would forward my concerns onto her managers

  • Marilyn Hooper commented on July 9, 2014 at 2:23 pm

    Just rang Air France offices,spoke to a very pleasant ,polite member of staff who assured me my concerns would be passed on to the ‘powers that be’-we shall see!!

  • Christine Boon commented on July 9, 2014 at 2:56 pm

    Lady was very polite and told me that every call regarding this subject was being logged and would be passed on to Management. I told her that I had flown Air France before but would boycott them from now on until they stopped transporting primates. I was very polite but firm.

  • Angel Ashcroft commented on July 9, 2014 at 2:56 pm

    They said they have had many calls on this issue and will pass my name and comments on to management.

  • Heather Pyne commented on July 9, 2014 at 2:58 pm

    I just called Air France – nice lady said she would pass my message on. I asked her how she would do this – she didn’t have my name and how would I get a reply? She fumbled a bit and said her supervisor would listen to the recorded telephone conversation – really?? She then said if I wanted the message forwarded to log a message on their website site http://www.airfrance.co.uk/GB/en/local/transverse/footer/suggestion.htm either under suggestions or claims. So will do.

    • Emma commented on July 9, 2014 at 5:40 pm

      Heather, a bit worrying, when I posted my reply to this page-it showed me your hotmail address and name in the data entry windows!

      PETA, you need to sort this glitch out!!

      • Anne commented on July 10, 2014 at 8:34 am

        Hi Emma, thank you for letting us know about this, we’re looking into why that could have happened.

  • Matt commented on July 9, 2014 at 3:05 pm

    Just spoke to a man who politely told me that everyone who calls today will be noted and information passed on to HQ. He said that he expects the company’s policy will change shortly. Let’s hope so!

  • Stacey appleby commented on July 9, 2014 at 3:12 pm

    I was told my message would be passed on to their management team. Hope everyone’s efforts work!

  • Stephen Motson, MSc. commented on July 9, 2014 at 3:16 pm

    The poor lass answering the phone said that she had personally received a lot of calls about this today. She said she will pass on the message. Gave my name & phone number and said that I object to the behaviour of Air France and that I, like many others, would not feel comfortable flying with Air France whilst they continue to ship monkeys to laboratories. I stressed that myself, like many others, will not use Air France again whilst this continues.

    Let’s hope they get the message. It seems like a lot of people had rang up about this

  • R Marchant commented on July 9, 2014 at 3:19 pm

    I called earlier today and spoke to Melissa at Air France, who was very polite. She took my name and email address, found my Flying Blue profile and confirmed it. At the start of the call, I explained to Melissa why I was calling. Once she had taken all my details, she listened again to my concerns, politely made, and she said they had been noted.

    I don’t think you can ask more of an employee. It is just her job to do her best for customer via telephone, she is not a policy maker.

    At the start of the call, you are already advised that the call will be recorded for training purposes. Therefore, even if your details were not taken, Air France have a record of all the concerns voiced.

    At least we have made our voices heard :-)

  • Bumper commented on July 9, 2014 at 3:46 pm

    Use the free number (untested, from saynoto0870): 020 8782 8117

    0871 numbers make for Air France and we don’t want to support them in any way.

  • Janet Walter commented on July 9, 2014 at 3:47 pm

    Just spoke to a young lady at Air France and told her I would not be flying Air France as long as they continued to transport monkeys to laboratories where they will be experimented on. I told her I strongly object to this and asked her to record my comments. She was very polite and said she would pass on my comments.

  • Margaret Crennell commented on July 9, 2014 at 3:49 pm

    Just spoke to an assistant at Air France who seemed very sympathetic to the plight of primates flown for the purpose of laboratory testing. She was also hoping that people’s concern at such suffering will lead to changes in the very near future. Let’s hope so!

  • Hazel commented on July 9, 2014 at 3:53 pm

    Customer service rep was very polite and said that comments would be passed on. She gave me an address to write to and said that’s the only way they will respond to this issue.
    I was polite to her and said I felt sorry for her for working for a company where the call centre supervisors will not speak to anyone on the phone and leave her to deal with queries that she can’t possibly know all the answers to.
    I managed to get in a few points about torturing animals, only airline still to do this etc as I suspect their employees don’t realise this.
    The other point I made was that my sister and I recently paid almost twice as much to fly with an alternative airline so they were losing customers. I made it clear that this is not something we can afford to do but that we and lots of other people feel strongly enough about this issue to avoid them, even when they are by far the cheapest and most convenient option.
    Well done everyone – looks like we’ve made our voices heard:)

  • colette commented on July 9, 2014 at 3:55 pm

    Telephoned Air france today and was polite to customer service lady and let her
    know that it is wrong what is happening to monkeys been flown by air france to laboriteries and we want it stopped and she said she will inform head office of my call about this matter

    Lets hope they stop now

  • Mariachiara commented on July 9, 2014 at 4:09 pm

    Just called Air France. The poor employee sounded very tired on the phone- she must have received lots of these calls today as she also seemed immediately aware of what I was talking about. She quickly said she would pass the message on to management. Don’t know if she will for sure . I will be emailing too via the link above.

  • yvonne mustapha commented on July 9, 2014 at 4:13 pm

    Instead of phoning and bending some poor employees ear I went on the face book of Air France and put down what I, and so many other good people feel about their flying Monkeys to laboratories for experiments.
    I feel this may be more effective as many of passengers who fly with them comment and will read about their heartless greed

  • clare anderson commented on July 9, 2014 at 4:30 pm

    I called airfrance to ask them to stop transporting animals. A nice gentleman took my name and location and said he would pass on my concerns. I have a frequent flyer card with them and said I wouldn’t fly with them again until they stopped the transport of animals for experiments.

  • jennie commented on July 9, 2014 at 4:30 pm

    Hi, just called up and politely voiced my concerns. The customer assistant was polite and said my details would be passed on. Will they? Will Air France care? I think the profit gained from flying thses poor animals is worth more to them than what they will lose by a few of us boycotting the airline, unfortunately. I hope I’m wrong about that though, obviously.

  • jennifer guy commented on July 9, 2014 at 4:33 pm

    i’ve just spoken to Audrey at Air France,I gave my name and asked if she would like my phone number,but she said my name was enough,and that her supervisor would listen to the calls.I basically repeated the suggestions of Kirsty’s,and vowed never to use Air France again,while they continued to transport any animal for laboratory testing.
    Audrey was nice,and I hope she and all who work for Air France,tell their bosses that they do not want to work for a company that condones and makes money from unbelievable animal suffering.

  • Jo Statham commented on July 9, 2014 at 4:41 pm

    I have just spoken to an assistant at Air French who seemed very sympathetic. She said she will pass on my comments. She also took my name and address, which I’m quite happy about. I’m proud to be taking part in PETA’s Day of Action for the monkeys!

  • Erin commented on July 9, 2014 at 4:47 pm

    I called their US number (800-992-3932) and was asked to file a complaint online. I found this website:
    https://www.airfrance.co.uk/GB/en/local/transverse/frame/genericIFrameAuto.htm?url=https://www.af-klm.com/passage/ecomplaints/index.html?CallerID=AF&Language=EN&CallerCountryCode=GB&frameHeight=1500&FBSessionID=1P7HI_2BpXMaMG8jy7g8klu&FBCloneID=140ufnihp&returnurl=http%3A%2F%2Fwww.airfrance.fr%2FFR%2Fen%2Flocal%2Ftransverse%2Ffooter%2Freclamation.htm

    Here was what I wrote:

    Hello,

    I am concerned that Air France is still flying monkeys to laboratories for vivisection. This is awful to hear. I want Air France to join China Southern Airlines, Air China, China Eastern Airlines, United Airlines and dozens of other companies in the cargo and passenger plane industry by refusing to fly monkeys to laboratories. Until Air France refuses to fly monkeys to laboratories, I will not be flying Air France.

  • ronald crennell commented on July 9, 2014 at 5:08 pm

    Very sophisticated Air France site lulls you into feeling all is well in the world!
    Spoke to a charming man who is obviously getting a lot of calls on this issue. Said he would add my name to the list and it will be passed on to the person dealing with the monkey transportation business. Said I was staggered to learn of their exploitation of sentient creatures. As a frequent visitor to la belle France I told him this economic business is a blot on their country’s name and reputation. He was not drawn. But the list seems to be growing.

  • Margarita Hannan commented on July 9, 2014 at 5:10 pm

    I spoke to a gentleman at Air France who had clearly fielded a number of calls today. He was very polite and said that he wasn’t able to comment but would ensure that my concerns were recorded. I said that I would boycott the airline and would ensure that my friends and colleagues were made aware of Air France policy. My husband also rang separately and said that if other airlines which generally represent countries who are known to have poor standards of animal welfare also saw it fit to refuse to fly monkeys then what was that saying about France. Interestingly their sister airline Delta do not fly primates.

    Great move forward PETA !

  • Maggie Cranfield commented on July 9, 2014 at 5:11 pm

    stop this, its cruel and there is no need…

  • Sabrina and Tony Mott commented on July 9, 2014 at 5:24 pm

    We have just contacted Air France to register our protest about their continued transportation of live primates.
    The customer service representative was very polite and has added our names to the list of people who have called today; we have been assured that this list will be forwarded to the department that deals with the freight and transportation of live primates.
    Let’s hope that this action results in Air France finally taking notice.

  • Emma commented on July 9, 2014 at 5:39 pm

    The man I spoke to said he would pass on my comments, but did not offer to take my name. I pointed this out, and he suggested that I also hit their website and forward my comments as a suggestion under their ‘contact us’ section, which I have done.

  • Tracy commented on July 9, 2014 at 5:50 pm

    I called Air France. The lady I spoke to was aware of the action day and said that details of the number of calls were all being passed on to management.

  • Bobby Balfour commented on July 9, 2014 at 7:20 pm

    rang air france to request they join the other forward-thinking airlines and stop flying monkeys to laboratories. Chap said he would pass on the message to the department that deals with it and asked my name which I gave. He said they had had lots of calls about it today and mine would be added.

  • Terri commented on July 9, 2014 at 8:45 pm

    I was unable to phone but I did email. Not holding out much hope for a reply though.

  • Ben Creasey commented on July 9, 2014 at 9:48 pm

    I rang Air France today at 5:45 and got straight through to customer care and politely asked the representative if they would please stop transporting primates to laboratories. I pointed out that other airlines had already stopped and that Air France was damaging its reputation by continuing to transport primates. I also made it clear that there are alternative methods for laboratory testing that didn’t involve cruelty to animals. I told them that my wife is French and we travel frequently to France and until they stop transporting primates we will never travel with Air France. The representative I spoke with was very polite but didn’t have an opinion on the matter. I was told my concerns would be passed onto the relevant team. I asked if they could please email me a response which they did.

  • Aishah Saleem commented on July 10, 2014 at 1:12 am

    No monkey should be used for testing!!! They are primates who live in family units. They have feelings just like humans. So cruel

  • Jo Humphreys commented on July 10, 2014 at 8:34 am

    Hello
    Rang this morning to request they stop the trafficking of monkeys from Mauritius to Europe and elsewhere. Lady said they had had some calls re this and were feeding back to head office.
    I think we should do this more often! The call centre staff probably don’t even know that the company do this.
    Let me know when the next one is….maybe we can do it once a month?

  • Edward Brannigan commented on July 10, 2014 at 9:13 am

    I rang air France at 10-02 am and was put through to customer care and the woman said that Air France have had a number of calls on this subject and could not make any comment, however she would inform her people that i had phoned them regarding this subject.

  • clare dyas commented on July 10, 2014 at 9:41 am

    Woman said that she would pass the message on.

  • Elizabeth Owens commented on July 10, 2014 at 10:18 am

    I just telephoned Air France, spoke to a vey polite man, who told me he would pass on my comments and questions, and that someone would get back to me?
    He also told me he was aware of the email sent out by PETA., and they had not received many calls yet.
    I really hope that a lot of people will call, although it was a little daunting!

  • Sturm Carolinna commented on July 10, 2014 at 10:32 am

    Dear Mr Sturm

    We have received your recent communication in which you bring to our attention your concerns regarding the transportation of laboratory animals and the ethical standards you expect from our company. We understand your point of view and have read this with interest. Likewise, we read with interest the messages of support we regularly receive from associations and research organisations that defend a position opposed to yours and who wish to demonstrate that animal testing is essential to ensure advances in medical science. As an airline, Air France is not best qualified to rule on the merits of the use of animals in biomedical research. Air France Cargo ensures that all biomedical research carried out by the companies for whom it works and involving the use of animals is fully compliant with current national, European and international legislation. The same is true for the rules developed by scientific organisations specialised in the field of animal welfare, such as the Institute for Laboratory Animal Research (ILAR), the Universities Federation for Animal Welfare (UFAW) and the Federation for Laboratory Animal Science Associations (FELASA). Finally, concerning the transportation of any animal, Air France stringently respects and complies with the standards sent by the International Air Transport Association (IATA), the European Union, the Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES) and the World Organisation for Animal Health (OIE). We thank you for allowing us this opportunity to provide some explanation of our policy concerning the transportation of animals. We assure you of our best intentions at all times.
    Yours sincerely

    Air France Web Support

  • Di Griffiths (Mrs) commented on July 10, 2014 at 1:37 pm

    Took Heather Pyne’s advice and contacted them by e-mail and short time ago – still waiting for acknowledgement. If it it doesn’t arrive will keep contacting them both email and ‘phone. Hope it is effective. never give in!!

  • rebecca de winter commented on July 10, 2014 at 1:39 pm

    I called Air France and a gentleman took my name, saying he would pass on my message regarding primate transportation, to an internal department which he could not disclose to me. He mentioned he had had a lot of similar calls.
    I am sorry I could not give you more.

  • joan biggs commented on July 10, 2014 at 1:53 pm

    It is inhuman to send these poor animals to be experimented on you should be ashamed of yourself. How would you like it.

  • Marie Winship commented on July 10, 2014 at 2:41 pm

    I called Air France today (unable to yesterday) I was told that my message was recorded and it would be passed on. I’m not sure anything will happen!!

  • Julia Finzel commented on July 10, 2014 at 10:04 pm

    I spoke to a lady who was patient and polite and told me that my message would be passed on. I mentioned that I had made many studies of monkeys for prints and that they were too similar to us to be treated so badly. I hope this joint effort will put an end to this cruelty.

  • Jenna Lapworth commented on July 11, 2014 at 10:57 am

    This was my email response….
    We have received your recent communication in which you bring to our attention your concerns regarding the transportation of laboratory animals and the ethical standards you expect from our company.

    We understand your point of view and have read this with interest. Likewise, we read with interest the messages of support we regularly receive from associations and research organisations that defend a position opposed to yours and who wish to demonstrate that animal testing is essential to ensure advances in medical science.

    As an airline, Air France is not best qualified to rule on the merits of the use of animals in biomedical research.

    Air France Cargo ensures that all biomedical research carried out by the companies for whom it works and involving the use of animals is fully compliant with current national, European and international legislation. The same is true for the rules developed by scientific organisations specialised in the field of animal welfare, such as the Institute for Laboratory Animal Research (ILAR), the Universities Federation for Animal Welfare (UFAW) and the Federation for Laboratory Animal Science Associations (FELASA).

    Finally, concerning the transportation of any animal, Air France stringently respects and complies with the standards sent by the International Air Transport Association (IATA), the European Union, the Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES) and the World Organisation for Animal Health (OIE).

    We thank you for allowing us this opportunity to provide some explanation of our policy concerning the transportation of animals.

    We assure you of our best intentions at all times.

    Yours sincerely

    Customer Care Europe

  • Julie keaton commented on July 12, 2014 at 2:01 pm

    Just phoned Air France and was told my message would be passed to appropriate person. I said I will never fly air france and would encourage everyone to boycott it until they stop this cruel practice.

  • Barbara commented on July 12, 2014 at 5:51 pm

    Phoned Air France today. Nice man answered stating they had had numerous calls on this subject. He said all calls were being reported to their manager and to visit their website for more information. Also action will be taken but the office has not been informed as yet and would probably be 2/3 days before they are. I was advised to write personally to Air France but all comments would be forwarded.

  • David commented on July 15, 2014 at 12:17 pm

    Just spoke to a man who politely told me that everyone who calls today will be recorded and information passed on to HQ with the number of complaints about it. He said that he expects the company’s policy will change shortly. Let’s hope so!

  • Claire Stiff commented on August 7, 2014 at 5:35 pm

    Again a polite lady I spoke to. Looks like they may have received a fair few calls as they immediately said they could not comment and asked for me details (name, address, email & phone number) and said they would pass this onto the relevant dept. I didn’t think about asking who that was – next person might be worth asking that. Going to post this blog onto Facebook along with the video to try and get this viral very quick and easy action to take.

  • Doreen Sevilla commented on August 28, 2014 at 6:19 am

    It is so inhuman

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